Privacy Policy

This Privacy Policy explains how Munoli (“we”, “us”, or “our”) collects, uses and protects your personal data when you visit munoli.com (the “Website”) or make a purchase from us.

By using our Website, you agree to the practices described in this Policy.

1. Who We Are

Munoli is an independent apparel and accessories brand based in Ireland.

For the purposes of data protection law (including the EU General Data Protection Regulation – “GDPR”), the data controller is:

Munoli

Email: hello@munoli.com

Website: https://munoli.com

If you have any questions about this Privacy Policy or how we handle your data, you can contact us by email.

2. What Data We Collect

We may collect and process the following types of personal data:

(a) Data you provide directly

  • Name and surname
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Order details (products purchased, sizes, quantities, price, etc.)
  • Messages sent via contact forms or email
  • Account details if you create an account (username, email)

(b) Data collected automatically

When you use our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referral source (how you arrived on our site)
  • General location (country/region based on IP)

This information is usually collected through cookies and similar technologies.

More details are available in our Cookie Policy.

(c) Payment information

We do not store or process your full payment card details.

Payments are processed securely by third-party payment providers (such as card processors or digital wallets).

These providers receive your payment data directly and process it according to their own privacy policies.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfil your orders (including production, packaging and delivery)
  • To manage your payments and prevent fraud
  • To communicate with you about your order, delivery status or issues
  • To respond to your questions or requests sent via email or contact forms
  • To operate, secure and improve our Website and services
  • To analyse how visitors use our Website and improve user experience
  • To send you marketing communications (only if you have given consent or where permitted by law)
  • To comply with our legal obligations (tax, accounting, consumer protection, etc.)

4. Legal Bases for Processing (GDPR)

We process your personal data only when we have a valid legal basis under GDPR, including:

  • Contract – processing necessary to perform a contract with you, for example:
    • accepting and processing your order
    • arranging production and delivery
    • handling returns or customer support
  • Legal obligation – processing necessary to comply with legal requirements, such as:
    • tax and accounting rules
    • consumer protection laws
  • Legitimate interests – to operate and improve our business, for example:
    • Website security and fraud prevention
    • analytics and statistics
    • defending our legal rights
  • Consent – where you have explicitly given consent, for example:
    • receiving marketing emails
    • using certain analytics or marketing cookies
      You can withdraw your consent at any time by contacting us or adjusting your cookie and communication preferences.

5. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties only when necessary to provide our services or comply with the law.

These third parties may include:

(a) Fulfilment and production partners

We work with print-on-demand and logistics partners who:

  • produce the items you order
  • pack and ship them to your address

To do this, we share the data they need:

  • your name
  • shipping address
  • order details (product type, size, design)
  • sometimes phone number or email for delivery updates

(b) Payment service providers

Payment processors handle your payments securely. They receive your payment details directly and process them in accordance with their own terms and privacy policies.

(c) Website hosting and technical providers

We may use hosting, security, backup, email and technical service providers to operate our Website and store data safely.

(d) Analytics and marketing tools

We may use analytics and marketing tools to understand how our Website is used and to improve or promote our products. These tools may collect data such as IP address, device type, pages visited and general location.

(e) Professional advisors and legal obligations

We may share data with:

  • accountants, legal or tax advisors
  • authorities or regulators, if required by law, court order or to defend our legal rights.

Whenever we share your data, we ensure a proper legal basis exists and that appropriate safeguards are in place.

6. International Transfers

Some of our service providers and fulfilment partners may be located outside the European Economic Area (EEA).

If your personal data is transferred outside the EEA, we will ensure that:

  • the destination country has an adequate level of protection recognised by the European Commission, or
  • appropriate safeguards are in place (such as Standard Contractual Clauses), or
  • another lawful transfer mechanism under GDPR is used.

You can contact us for more information about specific transfers and safeguards.

7. Data Retention

We keep your personal data only as long as necessary for the purposes described in this Policy, including:

  • Order and customer data: usually kept for up to 6–10 years to comply with tax, accounting and legal obligations.
  • Communication data (emails, contact forms): kept as long as needed to respond to you and manage our relationship, and may be stored longer if needed for legal reasons.
  • Marketing data: kept until you withdraw your consent or opt out of communications.
  • Analytics data: retention depends on the tools used and is usually aggregated or anonymised after a period.

When data is no longer needed, we will securely delete or anonymise it.

8. Your Rights (EU / GDPR)

If you are in the EU/EEA, you have the following rights regarding your personal data:

  • Right of access – to request a copy of the personal data we hold about you.
  • Right to rectification – to ask us to correct inaccurate or incomplete data.
  • Right to erasure – to request deletion of your data where there is no good reason for us to keep it (subject to legal obligations).
  • Right to restrict processing – to ask us to limit the processing of your data in certain circumstances.
  • Right to data portability – to receive your data in a structured, commonly used and machine-readable format, and to have it transmitted to another controller where technically possible.
  • Right to object – to object to processing based on our legitimate interests, including profiling; and to object at any time to direct marketing.
  • Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us at hello@munoli.com.

We may need to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority. In Ireland, this is the Data Protection Commission (www.dataprotection.ie).

9. Children’s Privacy

Our Website and products are intended for adults.

We do not knowingly collect personal data from children under 16.

If you believe that a child has provided us with personal data, please contact us and we will take steps to delete such information.

10. Security

We take reasonable technical and organisational measures to protect your personal data against:

  • loss
  • misuse
  • unauthorised access
  • alteration or disclosure

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to keep your data as safe as reasonably possible.

11. Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, analyse traffic and, where applicable, for marketing purposes.

For detailed information about how we use cookies, what types we use and how you can control them, please refer to our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our services
  • legal requirements
  • or technical developments.

When we make changes, we will update the “Last updated” date at the top of this page.

If changes are significant, we may provide additional notice on the Website.

13. Contact

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, you can contact us at:

Munoli

Email: hello@munoli.com

Website: https://munoli.com