These Terms & Conditions (“Terms”) govern your access to and use of munoli.com (the “Website”) and your purchase of products from Munoli (“we”, “us”, or “our”).
By using the Website or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use the Website or place orders.
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1. About Us
Munoli is an independent apparel and accessories brand based in Ireland.
Contact details:
• Brand name: Munoli
• Website: https://munoli.com
• Email: hello@munoli.com
We work with trusted print-on-demand and fulfilment partners to produce and ship our products.
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2. Scope of These Terms
These Terms apply to:
• Your use of the Website
• Browsing and viewing content on the Website
• Creating an account (if applicable)
• Placing orders and purchasing products from us
Additional policies also form part of these Terms, including:
• Privacy Policy
• Cookie Policy
• Shipping Policy
• Refund & Returns Policy
• Any other policy published on the Website from time to time
If there is a conflict between these Terms and a specific policy, these Terms will generally prevail, except where consumer law provides otherwise.
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3. Eligibility
To use the Website and place orders, you must:
• Be at least 18 years old (or the age of majority in your jurisdiction), and
• Have the legal capacity to enter into contracts.
By using the Website or placing an order, you confirm that you meet these requirements.
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4. Account Registration
You may be able to create an account on the Website to:
• View order history
• Save shipping details
• Manage preferences
When creating an account, you agree to:
• Provide accurate, current and complete information
• Keep your login details confidential
• Be responsible for all activity under your account
If we suspect misuse, fraud or violation of these Terms, we may suspend or terminate your account.
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5. Products & Made-to-Order Production
Most of our products are made to order using print-on-demand fulfilment partners.
This means:
• We generally do not hold stock.
• Your item is produced only after you place an order.
• Slight variations in colour, placement and appearance may occur due to the printing / embroidery process and differences in screen display.
We make reasonable efforts to describe and display our products accurately, but:
• Colours on your screen may not exactly match the physical product.
• Product mockups are for illustration purposes and may differ slightly from final items.
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6. Prices, Taxes & Currency
• All prices displayed on the Website are shown in the currency indicated (for example, EUR or GBP).
• Prices may change from time to time without prior notice, but changes will not affect orders already placed.
• Product prices do not necessarily include shipping costs, customs, duties or import taxes, unless explicitly stated.
You are responsible for:
• Any applicable shipping fees shown at checkout, and
• Any customs or import charges applied by your local authorities (as explained in our Shipping Policy).
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7. Orders & Contract Formation
1. By placing an order on the Website, you are making an offer to purchase the selected products under these Terms.
2. We may accept or reject your order at our discretion, for example if:
• the product is unavailable,
• there is an error in price or description,
• payment cannot be processed, or
• we reasonably suspect fraud or misuse.
3. A binding contract is formed when we send you an order confirmation email.
We reserve the right to cancel an order even after confirmation if:
• Payment is reversed or flagged as fraudulent,
• We cannot fulfil the order due to circumstances outside our control,
• It appears that the order was placed in breach of these Terms.
In such cases, we will provide a refund where appropriate.
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8. Payments
We use third-party payment providers to securely process payments.
By placing an order, you confirm that:
• You are authorised to use the payment method you provide.
• The payment information is accurate and complete.
We do not store your full card details on our servers.
All payments are subject to the terms and conditions of the payment provider.
Orders will generally not enter production until payment is successfully received.
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9. Shipping & Delivery
Shipping is handled according to our Shipping Policy, which forms part of these Terms.
Key points:
• Products are made to order, so there is a production time before shipping.
• Delivery times shown are estimates, not guarantees.
• We are not responsible for delays caused by:
• customs,
• carriers,
• incorrect addresses provided by you,
• or events outside our control (strikes, weather, peak season overloads).
You must provide a complete and accurate shipping address.
If an order cannot be delivered due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery, or the order may not be refundable.
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10. Returns, Refunds & Cancellations
Our Refund & Returns Policy forms part of these Terms.
Because most products are made on demand:
• We generally cannot accept returns or exchanges for:
• wrong size ordered,
• change of mind,
• preference for a different colour or design.
We will, however, repair, replace or refund items if:
• the product is defective,
• damaged in transit,
• or incorrect (wrong item, size or print due to our or our fulfilment partner’s error),
subject to the conditions and time limits described in the Refund & Returns Policy (usually 14 days from delivery).
Cancellations:
• You must contact us as soon as possible if you want to change or cancel an order.
• If production has already started, cancellation or changes may not be possible.
Nothing in these Terms limits any statutory rights you may have under applicable consumer protection laws.
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11. Promotions, Discount Codes & Gift Cards
From time to time, we may offer:
• promotions,
• discount codes,
• or gift cards.
Unless explicitly stated otherwise:
• Each code may be used once per customer.
• Discounts cannot be combined with other offers.
• Promotions are valid only for the period specified and may be withdrawn at any time.
Gift cards and promo codes:
• Are not redeemable for cash.
• May have expiry dates.
• Cannot be replaced if lost, stolen or misused.
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12. Intellectual Property
All content on the Website, including but not limited to:
• logos and branding,
• product designs,
• text, images and graphics,
• layout and design of the Website,
is owned by or licensed to Munoli and is protected by copyright, trademark and other intellectual property laws.
You may:
• view the Website,
• print or download content for personal, non-commercial use only.
You may not:
• copy, reproduce, modify, distribute, or exploit any content for commercial purposes without our prior written permission,
• use our name, logo or designs in a way that may cause confusion or suggest association without permission.
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13. User Content & Reviews
If the Website allows you to submit content (for example reviews, comments, photos):
• You are responsible for ensuring your content:
• is accurate,
• does not infringe any third-party rights,
• is not illegal, abusive, defamatory, hateful or otherwise inappropriate.
By submitting content, you:
• grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and distribute that content in connection with our business (for example, on our Website or social media),
• confirm that you have the right to grant this licence.
We may remove or refuse any content that, in our opinion, violates these Terms or applicable law.
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14. Acceptable Use of the Website
You agree not to:
• use the Website for any illegal purpose,
• attempt to gain unauthorised access to any part of the Website or its systems,
• interfere with or disrupt the Website, servers or networks,
• use bots, scrapers or automated tools to access the Website in a way that may damage or overload it,
• upload or transmit any malicious code, viruses, or harmful content.
We may suspend or block access to the Website for users who violate these Terms or misuse the Website.
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15. Third-Party Services & Links
The Website may contain links to third-party websites or use third-party services such as:
• payment providers,
• fulfilment and shipping partners,
• analytics or marketing tools.
We are not responsible for:
• the content,
• terms,
• or privacy practices
of third-party websites or services.
Using third-party services is subject to their own terms and conditions and privacy policies.
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16. Disclaimer of Warranties
To the fullest extent permitted by law:
• The Website and its content are provided on an “as is” and “as available” basis.
• We do not guarantee that:
• the Website will be uninterrupted or error-free,
• defects will be corrected immediately,
• or the Website or servers are free of viruses or other harmful components.
We make reasonable efforts to ensure the information on the Website is accurate, but:
• we do not warrant that descriptions, prices or other content are always complete, error-free or current.
• If an error affects an order, we may correct the error and either:
• give you the option to reconfirm the order at the correct details, or
• cancel the order and issue a refund, if applicable.
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17. Limitation of Liability
To the extent permitted by applicable law, we will not be liable for:
• any indirect, incidental, special or consequential damages,
• loss of profits, revenue, data, or business opportunities,
arising out of or in connection with:
• your use of (or inability to use) the Website,
• your purchase or use of any products,
• any delays, interruptions or errors in the Website,
• or any events beyond our reasonable control.
Our total liability for any claims relating to an order will not exceed the total amount paid by you for that order.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including:
• liability for death or personal injury caused by negligence,
• fraud or fraudulent misrepresentation,
• or any statutory rights you may have as a consumer under applicable law.
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18. Indemnity
You agree to indemnify and hold harmless Munoli from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising from:
• your breach of these Terms,
• your misuse of the Website,
• or your infringement of any third-party rights.
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19. Changes to These Terms
We may update these Terms from time to time, for example:
• to reflect changes in our services,
• legal requirements,
• or technical updates.
When we make changes, we will update the “Last updated” date at the top of this page.
If changes are significant, we may provide additional notice on the Website.
By continuing to use the Website or placing orders after changes take effect, you agree to the updated Terms.
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20. Governing Law & Jurisdiction
These Terms and any disputes arising out of or in connection with them are governed by the laws of Ireland, without regard to conflict of law rules.
If you are a consumer in the EU/EEA or UK, you may also have the right to bring proceedings in your country of residence, and nothing in these Terms limits any mandatory consumer rights provided by your local laws.
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21. Contact
If you have any questions about these Terms, you can contact us at:
Munoli
Email: hello@munoli.com
Website: https://munoli.com